AbiSee Eye-Pal Ace Plus User Manual download pdf (Page 34)

Appendix B. Troubleshooting

When turning on the Ace Plus, make sure no flash drives are plugged into the

device.

Troubleshooting: Power/battery/connections

1. If the Ace Plus does not respond to any Button:

 Make sure the battery is charged. If the battery is discharged, connect the

power adaptor to charge the battery.

 If the battery is fully charged, but the device has stopped responding to

any Button, turn the device off, then on again.

2. If the adaptor does not power the Ace Plus:

 Check the connections. Make sure the power adaptor is firmly connected

to the Ace Plus and to the power outlet, and that the cord from the wall

outlet is firmly connected to the rectangular box on the power adapter

cord.

 If the adaptor still does not power the unit, contact ABiSee or your ABiSee

distributor.

3. If the battery does not power the Ace Plus:

 The battery may need to be charged. Connect the power adaptor to

charge the battery.

 If the battery is not charging, and your power supply is working, you can

order a new battery from ABiSee, Inc.

Troubleshooting: Scan and Read Application

1. If the text you are reading does not make sense:

 Do not stress the Scan Button. Press it and wait for the shutter sound.

 Make sure your reading language is the same as the language of your

document.

 Switch to/from table reading mode.

2. If the text recognition takes unusually long before starting to read your

document or it is not accurate:

 Make sure your reading language is the same as the language of your

document.

 Place a document, leave it still and make sure that there is nothing

between the cameras and the document.

 Press the Scan Button just once and wait for the shutter sound.

 Do not stress the Daisy keys during the OCR process; wait until OCR is

done before you navigate through the text.

3. Upon scanning a document, if you are not getting an accurate read, or

if the OCR process is not beginning and you only hear multiple beeps you

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AbiSee Eye-Pal Ace Plus User Manual Page 34